OETC18:  WHAT?!?!  Students Fixing Chromebooks?  That will NEVER work!


As many districts go 1:1, it is important to plan for how devices will be repaired and maintained to protect the investment of a district.  Many forget about the talents and abilities our students can contribute to this endeavor.  With the correct training and nurturing of 21st-century skills, our students can be an integral part of protecting and maintaining student devices.

The purpose of this presentation is to define guidelines and procedures for Student Technology Support Staff to assist with maintenance of Chromebooks and devices as our district goes 1:1.  The Hamilton City School District started the 1:1 initiative for grades 2-12 the 2017-2018 school year.  With the increased number of devices in each building, it is vital to establish a group of students to assist with maintenance and problem-solving in regards to the devices.  The Student Help Desk has been in place in the 7-9 buildings and has been an integral component to the success of the 1:1 implementation at those levels since the 2016-2017 school year. Students in all buildings will have access to a “ticketing system” to report problems with the student devices.

By participating in the Student Help Desk course, the Student Technology Support Staff will have hands-on experiences of technology integration in an educational context. Students will be required to troubleshoot, assess problems and define the best approach to addressing or solving the problem. In addition to solving problems for students and teachers, students will complete and maintain several running projects that address problems or solutions in educational technology integration. This opportunity seeks students who are self-motivated learners and use inquiry to drive their exploration and experiment in order to reach greater discovery.

This presentation will cover how the Hamilton City School District planned, created, and implemented a student technology team in each building to help maintain 1:1 student devices and protect the district’s investment in said devices.  The presenters will cover the logistics of the student technology team, curriculum used for the course, and the processes of all student tech tasks to support both students and staff in the building.


Presenter Information

 Tricia Smith  Karlen Topping
 Technology Instructional Coach  Library/Media Specialist
Hamilton City School District Hamilton City School District
[email protected]
[email protected]

Supplemental Resources

OETC18:  WHAT?!?!  Students Fixing Chromebooks?  That will NEVER work! Shared folder of resources


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